Refund Policy

Returns

At JAPAN STATION Online Shop, we follow the UK Consumer Contracts Regulations, which means you can return any item within 14 days of receiving it (excluding products shipped from overseas). We will deduct 30% for Shopify rates and postage costs. After 14 days, we regret to inform you that we can't offer a refund or exchange.

 

Overseas Products

For cancellations of overseas orders, we will deduct 25% for Shopify payment transaction fees. Additionally, 40% of VAT, taxes, and return postage costs will apply. These charges are the customer's responsibility and must be paid to customs and the courier company.

To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

Please ensure you include a receipt or proof of purchase. Do not send your purchase back to the manufacturer.

 

Refunds

Once we receive and inspect your return, we'll email you to confirm receipt. We'll also let you know whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within a few days.